Maintain Your Pump with Pump System Information in Massachusetts

Frequently Asked Questions

How will I know when my pump is failing or has failed?

In most cases you will not receive a warning that the pump is failing. The pump will just stop running and you will lose all waster pressure. Should your water stop and then start again, it is a sign of possible pump failure and therefore should be looked at by a service technician.

What do I do if I have no water?

Just pick up the phone and call CP&S. We provide service 365 days a year. Arrangements will be made to get a service technician out to you.

How long will it take to repair?

Within a half an hour of arriving on site, we will diagnose the problem and give you an approximate estimate. The average service time is 2–4 hours from start to finish.

How can I get more water pressure?

Most water systems will operate between 40 and 60 psi. An adjustment can be made to increase the pressure. The maximum water pressure would be 50 to 70 psi. A professional should make the adjustment to the system.

Does my well have to stick out of the ground?

Yes it does. It is a state and local code that the well extends 8–18 inches above ground depending on location. You can cover your well with an artificial rock or birdbath.

Could it be my pump that is causing my electricity to double?

You pump may be running nonstop, thus consuming more electricity. There may be a broken water pipe or you may have a worn pump. A service crew can determine the problem and make the proper repairs.

Why does my water pressure surge?

Most likely, there is a problem with your water storage tank. The air charge in the tank has decreased, causing the pump to cycle rapidly. This problem can cause your pump to burn out prematurely. This situation should be addressed immediately.

How long will my water storage tank last?

A water tank will generally last 10–15 years. It will begin to short cycle as a sign that it is failing.

Can I increase my town water pressure?

Yes, you can. During the summer when people are using water for their lawns, the water pressure may be lower than desired. Installing a booster pump and tank will increase your water flow and pressure.

Water Facts

Did you know that the average household uses up to 600 gallons of water daily?

Shower: 60 gallons
Bathtub: 35 gallons
Handbasin: 2 gallons
Toilet: 3–7 gallons
Dishwasher: 10–20 gallons
Clothes Washer: 30–50 gallons

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